It can be devastating when technical issues strike. Whether your internet is slow, your password isn’t working, or your emails aren’t sending – you can turn to us for outstanding support.
We can help you solve any manner of technical issues, until your systems are running smoothly again.
Our help desk is open whether you need support Monday to Friday, or full 24/7 coverage. If you experience a technical issue, just give us a call and we’ll be able to help. We can assist with any technical issue – no problem is too big or small!
Not all problems can be solved remotely. We have a team of On-Site engineers who will be able to assist with any problems involving the physical components of your computer systems.
Relax, knowing that you and your team are supported by us
If you don’t have an IT department, it can be tricky to find somebody in your team with the technical knowledge to solve IT mishaps.
As your support provider, we’ll be just a call away, no matter what the problem is.
We can assist with internet issues, telephone systems, device malfunctions, technical queries – and lots more!
Here are some of our key stats…
70% of our support calls go straight through to a technician 1st time
We pride ourselves on great customer service. This means ensuring that you are directly calling a technician who can help you there and then, not someone who will give you a ticket number then send you on your way.
Over 50% of our calls are solved within 1 hour
Most IT support companies can take up to 4 hours just to log a ticket, with no action taken. But with Aindale, your issue will be investigated as you’re on the line with us, so there’s a good chance that once the call is over, your issue will be solved. More complex issues will be looked into as soon as the call is ended, and once we find a solution, we’ll be in touch straight away.
96.5% positive customer satisfaction rate
The majority of our customers rate our service as ‘very satisfactory’ or ‘satisfactory’. And, any other feedback we do receive is followed up by our customer care team. That way, we can find out what went wrong and do our best to rectify it moving forward.
Do You Need A Hand With Your IT?
Please do get in touch! We work with organisations of all sizes, across all industries, and would love to provide a helping hand to you and your business.